Ionomy Limited Policies related to my Masternode release defect
The only thing that might be somewhat relevant to your situation is this:
"Notice. If you believe Ionomy Limited committed an error, please contact us at firstname.lastname@example.org. Please provide us with information sufficient to identify you, your Ionomy.com Account, your order confirmation code and any other information about the transaction that you can provide. You must contact us within 30 days after the transaction occurred. We will use our best efforts to either correct the error or explain to you why we believe that transaction was correct within 30 days of receiving your request. Any claim of an error received after 30 days from the date of the alleged error shall be null and void."
If they don't fix your problem in 30 days then you can take them to arbitration... in Seychelles:
"Arbitration. Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising out of or in connection including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Republic of Seychelles in accordance with the Arbitration Rules of the Republic of Seychelles International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Republic of Seychelles, Republic of Seychelles. The Tribunal shall consist of 1 Arbitrator(s). The language of the arbitration shall be English. At your request, hearings may be conducted in person or by telephone and the arbitrator may provide for submitting and determining motions on briefs, without oral hearings, consumer-related disputes and you and Ionomy Limited hereby expressly waive trial by jury. The prevailing party in any action or proceeding to enforce this agreement shall be entitled to costs and attorneys’ fees. Additionally, you hereby waive your right to participate in a class action lawsuit or class-wide arbitration."
However this probably neutralizes any claims you might have:
"Virtual Currency Storage & Transmission Delays. Ionomy Limited stores 100% of all Virtual Currency private keys in our control in a combination of online and offline storage. As a result, it may be necessary for Ionomy.com to retrieve this information from offline storage in order to facilitate a Ionomy.com Transaction in accordance with your instructions, which may delay the initiation or crediting of such Ionomy.com Transaction for 48 hours or more. As a user of Ionomy.com Services, you accept the risk that a Virtual Currency Transaction facilitated by Ionomy.com may be delayed and you agree not to hold Ionomy.com responsible for any damages or injury arising out of or related to such delay. In the event of a security breach, a delay may be much longer than 48 hours."**
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